Author Topic: Product Support  (Read 350 times)

garystan

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Product Support
« on: August 06, 2010, 04:35:28 pm »

     I purchased  TurboFloor Plan in good faith.  Thinking it was a good p roduct.
     But, apparently, there is NO SUPPORT for this product  !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
         I knew all there is to know about Turbo Floor Plan.......I wouldn't be spending all my time in this forum, and
     be in contact  with those who need REAL product suipport
   
                                                                                                              garystan

Allan Chesney

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Re: Product Support
« Reply #1 on: August 08, 2010, 07:09:43 am »
Hi garystan,

Free product installation support is available ( http://www.imsidesign.com/Support/TurboFLOORPLANSupport/tabid/515/Default.aspx ) and of course the support in this forum is free too, though it is basically provided by other users of course.

Paid suppport is also available of course as per the above link. While some may object to paying for 'official' support, this is hardly reasonable when the product sells for less than $100. I don't know what the hourly wage is where you live, but here in Australia $100 would only cover 3-4 hours of work. I know from the time I spend repling to people on the forum, that 3-4 hours can be used up very rapidly. If free, unending support was provided by IMSI, the $100 would soon be used up, leaving nothing for further product development and everthing else required to run a business.

Of course if the price was increased 10 times or more, like many similar programs, then free support may be possible. Instead of doing that, this forum is provided and there is always someone here willing to provide REAL help.

I purchased  TurboFloor Plan in good faith.  Thinking it was a good product.
By the way, TurboFLOORPLAN IS a "good Product", especially for the megre price. After many years of daily use, I can guarantee that. Once you get to know how it works I think you will agree. ;)

Allan
Allan Chesney,
Perth, Western Australia
www.alchesdesigns.iinet.net.au

TurboFloorPlan V16
Envisioneer CS 7 (0.C1.901)
TurboCAD V17 Professional

garystan

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Re: Product Support
« Reply #2 on: August 08, 2010, 03:09:27 pm »
 Allan :
           Sorry about that.
           I guess paid support is the way to go.     I don 't like doing it, ( I don't mean to sound
       like a  "money pincher")  but, if it'll solve the problem..............
            And you're right.  Turbo Floor IS  a good  product.  I've come up with some
       amazing results.

                                                                            Thanks for your input.
                                                                                       garystan
           
                                                                                                 

garystan

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Re: Product Support
« Reply #3 on: August 08, 2010, 03:40:21 pm »
  Allan :

              I WAS  having a problem re-installing Turbo.   So I uninstalled ALL parts of Turbo.
              Even checked in the registry to make sure...........gone........
                 Before, I kept getting the error message to  insert Disk 1 (?).
                 This time........it slid right in.    Except for one detail.     The rendering engine.
                 I'm still getting this error :
                                                      "Renderer: File parse error
                                                       File : Light_1161_1.ent"
                 And this is a new install.
                 I wonder if it has anything to do with the existing projects.    Maybe the 
             files I created with Turbo have the  "bad code" in them ?
                 Until I can reach IMSI,  I'm going to try and create another project with the
             newly installed copy of Turbo.
                                                                                                   garystan

garystan

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Re: Product Support
« Reply #4 on: August 08, 2010, 04:18:51 pm »
 Allan :

              Me again (garystan).
              Anyway.........I've got 3 projects.
              1) "New Home"
              2) "Second Home"
              3) Third Home "
                  The "Third Home was started just after I installed the copy from purchased disk.
                  I just did the front door, two windows, a couch and a floor lamp.  Just a test to
              see if the render engine would work.   It worked.
                  The "Second Home", apparently was done after the  "problem" started and the
              render engine wouldn't work. 
                  But,  I'm sending you a rendering from the "New Home"  project.  Obviously, this
              one was (pretty much) completed BEFORE the "problem set in
                                                                                                                    garystan

Allan Chesney

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Re: Product Support
« Reply #5 on: August 09, 2010, 05:52:51 am »
Hi Garystan,

If I have understood correctly you are still getting the render error on the models created BEFORE you reinstalled the program, while the one created since is OK - is that right?

The render error is caused by the rendering engine having difficulty with one particular element - resumably a light. If you can find the offending light and delete it you will probably find it will render OK.

First try turning off all the lights in the view filter and render. It may give a useless dark render but, if it completes without the error message, you know it is a light that is the problem. Now you need to find which.  If you only have a few lights save a test version of the model and then delete one at a time and render in between to see if it works.  If you have a lot of lights delete half and then try. If it works you know the offending light is in the group deleted.

If turning off all the lights and rendering still produces the error, then the problem is in some other element. It is a process of elimination unfortunately. Turn off appliances and render - if OK, turn them on and turn off something else and try again and repeat until it works.  Whatever groups of elements is off when it renders OK is where the offending element is. Again all you can do is delete bits to find it.

The error does not necessarily mean that the light (or whever it proves to be) is faulty in itself, but elements can react with each other to cause unexpected effects. One time I had accidentally installed a glass door cabinet twice in the same space (Collision detection was off). The result was all the glass in all the windows, doors etc etc glowed brightly as is they were lights. When I found it I deleted the extra cabinet and everything was back to normal !

In your case the element causing the rendering to fail may just be the way the light (if it is a light) is placed. One could have accidentally been placed or partially inside a wall for example. Sometimes a break in a wall, or odd fragments of wall left behind in an intersection when walls have been changed, can cause a corruption and result in a render error or program crash.  If your render tests work when the walls are turned off, then you need to examine all the wall joins, and even the straight walls, to make sure there are no extra segments in the wall. Selecting a wall should result in a blue marker in the middle with a red and green at each end. If one of the end markers is anywhere other than the end of the wall, then there is a break and a potential problem. Delete one section and drag the free end of the remaining section of wall through to make the wall join again.

If your initial tests do not find anything, post the file here or email it to me if you prefer and I will have a look at it for you. My email is alches(AT)iinet.net.au (replace the (AT) with @ of course).  If you have done a lot of work on it that would be a better option than starting all over again.

The render you have posted looks very good. Was that Basic or Advanced? Generally Basic works best for outside views as the Radiosity mode of Advanced relies on light bouncing around inside a room, which does not happen 'outside'.  Do you get the render error on Basic or Advanced (or both)? I notice that the trees in the background image look like Australian Eucalypts - are they?

Allan
 
Allan Chesney,
Perth, Western Australia
www.alchesdesigns.iinet.net.au

TurboFloorPlan V16
Envisioneer CS 7 (0.C1.901)
TurboCAD V17 Professional