Author Topic: Support  (Read 764 times)

Risen

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Support
« on: October 27, 2007, 09:05:37 pm »
What is up with this program?  It sucks, 3D works Half the time.  Program is so unrelyable.
And you half to pay for support XXXXX.
Going to start a blog, and tell people how bad this program is.

Allan Chesney

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Re: Support
« Reply #1 on: October 28, 2007, 06:05:02 am »
If you are having a problem with the program and no one else is reporting this, then it could indicate an issue with the hardware acceleration on your PC.  You will find Windows has an option to overcome this issue by reducing the Hardware Acceleration on the video graphics card. (see the image if you are not sure where this setting is - example is Windows 2000 but other operating systems are similar).

A simpler method of doing this is to turn it off within the program as an option has been provided for this purpose.  Go to Settings / Program Settings / Graphics and untick the Hardware Acceleration option. This should fix the display issues you seem to be having without having to upgrade video drivers etc.

Personally I am only aware of a couple of very minor issues in the more technical areas of the program and I have done a lot of testing over the few weeks since its release. If disabling Hardware Acceleration allows it to work on your PC, then you will find that the program is very stable and virtually bug free. Once you get to know how it works you will find it is a very clever program ,capable of producing excellent photorealistic images of whatever you may choose to model.

Allan
Allan Chesney,
Kalamunda, Perth, Western Australia
www.alchesdesigns.iinet.net.au

TurboFloorPlan V16.0.C1.901
Envisioneer CS 7.2.C1.972
TurboCAD V17 Professional

Nik

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OpenGL Support
« Reply #2 on: October 28, 2007, 07:57:53 am »
Peace, Risen !!

As far as we can tell, FP's, TC's and now TFP's 'Hardware Acceleration' call OpenGL 1.0 correctly. The problem lies beyond.

I'm sorry, you will find the 'OpenGL support' boasted by your wondrous graphics card is not necessarily all it claims...

If you down-load and run the utility mentioned in the main OpenGL-issues thread, it will audit your system, report all the missing entry-points, those with non-standard names etc etc.

http://www.realtech-vr.com/glview/

And, despite apparent compliance, even those 'good' sub-routines may be tweaked for game usage rather than *strictly* meeting the OpenGL specification.

I lurk on several 3D/graphics forums, and graphics cards are a persistent issue across multiple, unrelated products. I often see reports that, eg 'Confirmed 3S xxx PCI-E cards will *not* work with...' or 'Do NOT try Nvidia Beta xxx with...'

IIRC, the market-leading AutoCAD has compiled a *very* short list of 'fully compliant' graphics cards and drivers, has reached the stage of including internal OpenGL diagnostics, alternative software modules, adaptive code etc etc.

If you're gonna blame anyone, moan at Bill Gates for unleashing a sprawling, sloppy-coded, closed-source monster...

D'uh, I remember when, IIRC, FP_8 and a raft of other programs suddenly stopped working. We traced it to a 'patched' MFC42.dll loaded by Microsoft Office !! That's right, a tiny, un-documented tweak by a code-bunny in the Seattle warren took down a dozen main-stream products that were *strictly* compliant with the library...

Please don't yell at us-- Help us solve the problem.

Are you a 'coder' ? Can you write short programs to call specific OpenGL routines every which way ??

If so, perhaps IMSI could list calls used in 'Render' but not 'Edit', and we could stress-test them one by one...

ct1awu

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Re: Support
« Reply #3 on: November 25, 2007, 02:46:17 pm »
I NEED TO INSTALL My TURBOPLAN ( Order Number: 1634370296
Order Date: 24-SEP-0) IN WINDOWS VISTA.
A SOLUTION TO SUPPORT NOT RESOLVE.
HOW DO?

ERROR: 1935 AND 1605

Send me a solution please

Mike1158

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Re: Support
« Reply #4 on: December 11, 2007, 03:04:08 am »
New thread and clarify please.