3D Real View on New Computer

[wisoak]

I recently purchased a new HP laptop and decided to load Turbo Floorplan H&L on it. After loading the program from the disc, I copied some of the work off my desk top computer.

Problem: When trying to render a picture in 3D Real View, it goes into its normal course of calculating shadows. Before completing the "calculating shadows", I get an error box, with an "Unknown Error" message. When I press "OK", I get a second "Unknown Error" box.

Anyone else have this problem or know a fix for it?

[securejohn]

I have two HP laptops and I did the same load the TFP onto the one that I use for every day use and found that it didn't render correctly. I then loaded it onto the newer Laptop and it works fine.

My problem is down to the graphics driver on the laptop.

I have two laptops because we have a graphic program (we being work) that will not run on a lower spec machine. Works program also locks down the network and printer ports, making the PC only useful for the purpose of the loaded software. I have to teach engineers on this software, so I have to carry two laptop with me.
The laptop that I couldn't get it to render properly on model number is: NX6110. The model number of the one it works on is: NC6320

NX6110 has an Intel GMA 915GM/GMS910GML  chipset with   128Mb memory

NC6320 has an Intel GMA950 chipset with 256Mb memory.

Of course it may be down to the OpenGL driver, there are some updates for the HP laptop graphic cards which can be found at: http://welcome.hp.com/country/us/en/support.html

Although the updated driver didn't solve my problem on the NX6110 it may just solve your

Hope this helps

[Doug.S]

also try, within TFP, to turn off Hardware Acceleration, in program settings/graphics

some PCs, desktop and laptop, work better with it on or off....or perhaps "on" for drawing but "off" for rendering or vice versa.

try it on and off

all depends on video card and its driver implementation of OpenGL with no info from program developers to help us.

[wisoak]

I just tried turning off the Hardware Acceleration and attempted to render a 3D view, but had the same results. I am using a new HP dv2718 notebook, that has a NVIDIA GeForce Go 7150M graphics in it.  Anyone know of anything else to try?

[Allan Chesney]

I had problems rendering on a desktop with only 512 RAM and even with 1 Gig it wont render a 4MB file while a 2 Gig laptop will.

The other thing would be to update the video drivers if they are not up to date.

Allan

[rgathje]

  I have the same problem on my Toshiba Laptop. New with Vista and 1 gig of memory. Video is 128 meg but of course it is shared. I have played around with it and still cannot render in 3D Real View. I turned of acceleration and got a little farther but I have been unable to complete any renders on it. Everything else seems to work so I do the work on the laptop and then take it to the desktop. Inconvenent but at least I can get a render.

[Allan Chesney]

How much RAM do you have on the desktop?  I am curious about this, as I was told that the testers only use 512 but from my experience this is not enough.  Either that or there is something else different to do with OpenGL which I do not understand. My desktop now with 1 Gig will render fine but not on a large file so there is definitely something else involved. The Laptop with 2 Gig (but not as good a video card) is fine with the large file.  Will your laptop render a small room with a window and nothing else?

Allan

[wisoak]

How much RAM do you have on the desktop?  I am curious about this, as I was told that the testers only use 512 but from my experience this is not enough.  Either that or there is something else different to do with OpenGL which I do not understand. My desktop now with 1 Gig will render fine but not on a large file so there is definitely something else involved. The Laptop with 2 Gig (but not as good a video card) is fine with the large file.  Will your laptop render a small room with a window and nothing else?

Allan

My new computer: Windows Vista Home Premium
                          AMD Turion 64 X2 TL-62
                          2.93 GB RAM
                          NVIDIA MCP67M

My old computer (which rendered 3D view just fine...)
                           Windows XP
                            AMD Athlon XP 3100+
                            512 MB SDram

I tried the 3D View on a simple drawing of a single room with one window and get the same result: Unknown Error, Unknown Error, then verticle lines.
                           

[Allan Chesney]

I wonder if it could be a Vista issue? Has anyone else with Vista had similar problems?

Allan

[wisoak]

bump

[wisoak]

   I spent the past week exploring my computer and found an options screen for the Nvidia graphics. I spent days turning on and off many of the option switches, but with no luck in getting the 3DReal view to work.

I do get some success when performing an advanced radiosity; but, nothing when going in raytrace. When using the basic render, I still get the "Unknown Error" while it is calculating shadows, and the verticle bars, even on a simple one room drawing with a window, door & a few other objects.

[Allan Chesney]

Try posting a simple failed file so we can just make sure it works for others.

Allan

[Doug.S]

Also I think I remember some people in past have had render problems even with TFP HA off....but became succesful at rendering by turning down the render speed in the windows OS graphics control panel (not the video card manufacturer s/w)

But then it may slow down everything else too...but stilll may be OK

I don't remember exactly how to find the windows OS control window but a Google search will probably help you.

[wisoak]

Try posting a simple failed file so we can just make sure it works for others.

Allan

Attached is a small 10 minute simple room with a door, window, and a few objects from the catalog. I cannot get it to render properly in 3D real view

[Doug.S]

I opened your .bld file and directly tried a radiosity render...took 355 sec. to get to 198/200 and 21 sec for 599/600 raytrace (RT) converged to 1.00 but discovered you did not set auto RT nor was a 'save to location' set...so final render to screen was all white and no save to disk......but it did render albeit rather slowly for q=1.

So I reset render to "auto RT", size smaller (for faster render), and saved to desktop as .bmp file

See 2 renders attached...basic and q=1....as well as .bld file as I left it with the changes noted above.  Note the render of q=1 may be insufficient to get a good render with many lights and sheer material curtain and water in fish tank....or lights are too bright....but I get that often with my own files and need to "dial" it in.

So its not the file as it does render.

Just for grins I also did an exterior render as sometimes problems exist between in/out and which comes first and whether sun is on or not etc.  See attached....no roof....not sure if no roof causes a problem....try with and without a roof and w/wo a ceiling to see if sun shines into the room???

I'd still try a more simple .bld file on your PC....1 room, 1 window, no furniture, 1 ceiling light and try that render.

Doug.S

BTW the 3D view on screen looked OK too and a screen-shot would look much like the basic render without reflections.