Turbo Floorplan 3d V14 Just Hangs on Start up

[Milestone]

Hi All, I have just purchased Turbo Floorplan 3D V14. I have installed and when I run it the Software just Hangs. The Wall Styles appear on the RHS of the screen along with Toolbars across the top. I have to "End Task" to close the program and have noticed the message box "Envisioneer 5.0 Not Responding" displayed. I have been running V12 for the past 12 months with no problems and it is still on my sytem working fine. I am Running Vista 64bit. Does anyone have any ideas I could try to get it operational? Regards Steve

[Allan Chesney]

Hi Steve,  Welcome to the Forum.

I have no experience with Vista, let along 64 bit version and I am not a technical person either so the only thing I can suggest is to try it with Hardware Acceleration turned off. (Settings/Program Settings/Graphics).  It seems to solve many display issues.

If that does not work you may have to get onto the Installation Support.

Allan

[Jack Zimmer]

Hi Steve,

I just updated my version of PRO and it hung up like you said. I run Vista 64 Ultimate. Before doing the update it ran fine. I tried a number of things but oddly enough this worked without uninstalling.

I did update Pro Update "Patch 637-662 .exe"  On restart it asked to make a new copy of my Catalog which I agreed to and then it froze up and I had to shut down my computer.

I then tried the lower update "TurboFLOORPLAN v14 Pro 14_0_C1_637 .exe" On restart with the same freeze results.

Then without uninstalling and ran the orginal TuboFloorPlan .exe main program/ to my surprise it didn't say it was already installed, went through the process and installed and did not freeze on start up.


FYI, I was trying to open a file from the latest version of Envisioneer Pro and recieved message that TFPlan was outdated. After doing these steps to update TFPlan, the file opened without any problem. So TFPlan is compatable with both Envisioneer and HGTV Home Design software.
Jack

[Allan Chesney]

Hi Jack and Steve,

I have recently been through the experience of installing TFP on a new laptop running Vista and then doing the update.

The first attempt at loading it failed - cant remember the message now but it couldn't find some file (I think it was the C:/All Users etc). Logging on as administrator only, did not help - same result.  Then I tried using instructions sent to me by email from another user and it worked. So here are the instructions that worked for me in case they help others with the problem:

1. Log in as an Administrator

2. Start the Vista Program Compatibility Wizard (You can find this by clicking Start > Help and Support - search for "Program Compatibility Wizard" and select it.

3. Choose the IMSI setup program on the CD (Setup.exe) or the downloaded exe file.

4. Choose "Windows XP SP2" compatibility.

The istallation went flawlessly and has worked prefectly.

When I did the upgrade I could not find the original instructions as above, so I just tired doing it as an Administrator. It installed OK but when it opened it could not find the catalogue or any of the other files. I had backed them up anyway, just in case, but all I had to do was use Settings > Program Settings > General and browse to the original locations.  Bit of a pain but it did work.

Obviously there are still some compatibility issues that need to be addressed when installing on Vista.

Next problem - the laptop came with a free upgrade to Windows 7.  I wonder what problems that may bring?

By the way, the new laptop renders in ONE THIRD of the time of the old one!!!  It is wonderful!

Allan

[Jack Zimmer]

I just starting having the same problem after running TFP on Vista 64 for almost a year.

It turns out that Data Execution Prevention was the problem. Vista has many safeguards which drive people nuts, this is one of them and I had turned it off for Internet Explorer. For some reason it affected TurboFloorplan and when trying to start I got.. "Envisioneer v5 has stopped working" , notice.
I found out this notice while correct should be saying TFPlan v14 has stopped working. Programing bug in terminology.

this link shows you how to turn DEP back ON.

http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/

You can also try adding dllhost.exe by hitting the add button and locating the dllhost.exe listing.

if link becomes obsolete do this:

Select Start
Right Click 'Computer', select Properties
To the left, select 'Advanced Systems Properties'/ Performance - Settings/ Data Execution Prevention
Make sure radio button for 'Turn on DEP for essential Windows programs' is checked (the first option)
Click OK, must restart computer.


Now TFPlan starts OK.

Jack

[Allan Chesney]

Thanks Jack,

Mine was set right but great to hear anything that helps - just in case!

(All the errors come out as Env 5 - probably they will be Env 6 when we get V15 !!)

Allan