Okay, I've tried to contact support seven times without a response so I thought I would try this forum to see if any of you fine folks could help me.
I purchased the Home and Interior program a while ago. Got a virus and had to clean out my CPU. Tried to install my original download of the program but when I get to the serial number input it just freezes on the last number. I have cleaned my registry and it still freezes. Can't find a current download online. My download disk is not corrupted. Any suggestions other than keep trying to contact support?
Appreciatively,
John S.
Hi John,
Welcome to the forum.
I cannot help you personally on this but I will draw your post to the attention of someone at IMSI who should be able to help.
Allan
John I have no idea why that isn't working. Can you email me your serial number? I can try to produce you a new code. But the fact that your system freezes after inputting the code is a concern.
What OS do you have? If vista/windows 7 you might try running the Setup.exe as administrator, which is an when you right-click an executable in Windows.