FloorPlan User Forum

General Category - V.16 and Earlier => V12 - V16 Looking for Help? => Topic started by: garystan on September 24, 2013, 04:37:49 PM

Title: BSODs
Post by: garystan on September 24, 2013, 04:37:49 PM

    Hi everybody :

                      I have a new computer. It has Windows 7 Professional / 32-bit...with  3 Gb RAM.  After installation,  I started getting BSOD errors.  One was a "bad_pool_header" error, and after checking my System,  I started receiving a  "Page_Fault_In_Nonpaged_Area" error .    I'm going to try uninstalling Turbo Floor Plan 3D Version 16, and re-installing it.   And see if it still comes up with that error.   Any advice ?

                                                                                                                    garystan
Title: Re: BSODs
Post by: Allan Chesney on September 27, 2013, 10:47:27 AM
Sorry Garystan but I am not a computer nurd, so the messages you are getting mean nothing to me.

Generally I find I have no problems with installations if I do the following.

Download the file and save it.
Temporally disable firewall and virus scanner (most have a 15 min option to do this and automatically reactivate)
Navigate to the saved file.
Right click and choose Run As Administrator.
Accept all the default file locations the TFP suggests.
Turn on your firewall / virus protection again if it is not automatic.

Doing this I have never had a failure and sometimes I have to do dozens of installs when doing beta testing.

Allan
Title: Re: BSODs
Post by: garystan on September 27, 2013, 01:54:56 PM

   Allan :

               Thanks for your reply.   This computer I built runs okay.  I had it checked out (after building) just to make sure everything was up to par.   At first, I didn't understand why I'd get BSODs with just TFP.  No other programs caused it.   And, I didn't want to give up TFP.  I've had some REEEAALLLYYY great success with it.    I checked out my Memory cards.  They're fine.  Did the usual diagnostics. Found nothing.   So,  at the last,  I re-installed Windows 7.  Did what you call a  "rebuild".   So far FTP is running fine.   As a real test,  I did a quick project that just had the basics...four walls, ceiling and windows. And included a carpeted floor with painted walls (including a border at the top).    No problems.  Now I want to try a larger size project....just as a test.  Realizing the  limits on System Memory.  So I won't go  "crazy" on this test. 
                                                                                                     garystan