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FloorPlan User Forum

General Category - V.17 - 2026 => V17 - 2026 General Discussion => Topic started by: [email protected] on July 29, 2017, 02:59:44 PM

Title: Smart Wand not working correctly
Post by: [email protected] on July 29, 2017, 02:59:44 PM
When I attempt to use smart wand to put paint or material on a surface, TFP comes back with another object or just goes blank.
Any help will be greatly appreciated.
Title: Re: Smart Wand not working correctly
Post by: Patricia G. on July 29, 2017, 04:55:05 PM
Hi there,

I will be glad to help, however, different versions have different resources.
Please include the title, version, and platform you are using. On the PC you will find this info in the main menu =>Help =>About... On the Mac this info is on the title menu =>About...
More about how to find your version in the following post
http://forums.turbofloorplan.com/index.php/topic,3231.msg15856.html#new
Title: Re: Smart Wand not working correctly
Post by: [email protected] on July 30, 2017, 11:48:38 AM
OK
I have TFP HOme and Landscape Pro 2017  version 19.0.7.1021
Running on Dell Latitude E7470...Win 10 Pro  version 1151
Thanks
Title: Re: Smart Wand not working correctly
Post by: Patricia G. on July 30, 2017, 01:02:50 PM
Hi there,

Go to => Edit => Preferences => System => Graphics => Hardware Acceleration. By default, the level of the accelerations is "Full" => Move the control to the center and see if the problem is solved. If not, move the control to the left (None) => check if the problem is solved.
Title: Re: Smart Wand not working correctly
Post by: [email protected] on July 31, 2017, 07:41:03 AM
yep...problem solved...thanks so much!!!
Title: Re: Smart Wand not working correctly
Post by: Patricia G. on July 31, 2017, 07:56:03 AM
You're welcome!  :)
Glad to know that the problem is solved.
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