Has anyone else experienced unexpected crashing of their Mac version of the program. I recently purchased the program and I have not had a day go by where the program does not unexpectedly shut down. It wasn't a big problem until a few days ago when I went to save a revision of my design and the program crashed rendering all of my revised files unable to open. The only files I can currently open are the first version of each design, all subsequent files have the disk icon but nothing happens when I try to open.
I've tracked my crashes down to selecting an item in the 3D view and trying to make changes to it, selecting more than one item in 2D view and trying to make changes to them and trying to move a door or cabinet along a wall till it meets the end of the wall or wall break. Each of these instances have caused the program to close and loss of all work, even work that I had been periodically saving as I was working was missing when I managed to get the file open again. Now though I can't even open those files.
Anyone else had similar issues and found a fix or received any kind of assistance from support. As of yet all I've received is crickets from my support tickets.
Hi there,
As I explained by email, as this issue is specific, only tech support can help.
Email
[email protected] with your product name, version, and any other information that might help support staff diagnose the problem or, go to this page https://www.turbocad.com/content/turbofloorplan and contact support by mail or chat.
Hope this helps