FloorPlan User Forum

General Category - V.17 - 2026 => V17 - 2026 General Discussion => Topic started by: JMayhewMV on June 12, 2023, 05:14:02 PM

Title: Cannot activate TFP Deluxe 2022
Post by: JMayhewMV on June 12, 2023, 05:14:02 PM
Just purchased TFP Deluxe 2022, and downloaded the install file.  After installing, and trying to start it for the first time, I get the message "no internet connection found on this machine" (just downloaded the installer on this same machine).  Tried the offline activation.  Called the number as instructed, but get phone tree, told to leave a message, then disconnected.  Tried the link for the offline activation web site - connection fails - CloudFlare says the site is unavailable.  Running as administrator does not change anything.  Not happy, as I have a meeting deadline to finish this project tomorrow, and am totally unable to use this software...
Title: Re: Cannot activate TFP Deluxe 2022
Post by: Patricia G. on June 12, 2023, 05:39:36 PM
Hello,

This Forum is user to user, so we are not able to access your computer in order to help you.

Please, contact tech support => [email protected]
Title: Re: Cannot activate TFP Deluxe 2022
Post by: JMayhewMV on June 12, 2023, 05:53:13 PM
Thanks Patricia for the fast reply.  I have posted to support@..., tried to call support, and tried to access the offline activation site.  So far, no luck, and no replies, except yours.  :)  Thanks anyway!
Title: Re: Cannot activate TFP Deluxe 2022
Post by: Patricia G. on June 12, 2023, 05:58:58 PM
You're welcome  8)

I will try to send an email to one of my contacts.
Title: Re: Cannot activate TFP Deluxe 2022
Post by: Patricia G. on June 13, 2023, 07:18:39 AM
Hi there,

I was told that your ticket was just answered.