Installing TurboFloorplan Home and Interior

[John S]

Okay, I've tried to contact support seven times without a response so I thought I would try this forum to see if any of you fine folks could help me.

I purchased the Home and Interior program a while ago.  Got a virus and had to clean out my CPU.  Tried to install my original download of the program but when I get to the serial number input it just freezes on the last number.  I have cleaned my registry and it still freezes.  Can't find a current download online.  My download disk is not corrupted.  Any suggestions other than keep trying to contact support?

Appreciatively,
John S.

[Allan Chesney]

Hi John,

Welcome to the forum.

I cannot help you personally on this but I will draw your post to the attention of someone at IMSI who should be able to help.

Allan

[dtaylor]

John I have no idea why that isn't working.  Can you email me your serial number? I can try to produce you a new code.  But the fact that your system freezes after inputting the code is a concern.
What OS do you have? If vista/windows 7 you might try running the Setup.exe as administrator, which is an when you right-click an executable in Windows.