Re-instalation

[STRONGER1965]

Hi guys
I need to reinstall my TFP V17 into my notebook, and now, the program always ask me to inform the ACTIVATION CODE.
I inform it, and the message : Activation Successful! TurboFloorPlan isnow fully activated.
But, when I select OK, nothing more happens.
What I need to do to the program returns to work successfully?
I tried to remove the program from computer and reinstall it, but nothing works.

Thank you  a lot!

[Patricia G.]

Hi there,

It might be necessary to do a clean install of your program, but first  you will need to uninstall the program.
1.Make sure you're on your desktop with all windows closed
2.Click on "Start"
3.Select "Settings"
4.Left-Click on "Control Panel"
5.Double-Click on "Add/Remove Programs" (Programs and Features on Windows Vista & 7)
6.Left-Click on the name for the program you want to remove
7.Left-Click on the "Add/Remove" button
8.Follow the on screen prompts for removal, make note of any directories that remained (check the Program Data folder)

Proceed to install the program => Log in to Windows with Administrator rights (NOT with a Limited User Account).

Hope this helps 

Patricia

[cmfloyd]

I am having the same problem.  I have followed the steps below, uninstall and reinstall, but the problem persists.  I sent an email to IMSI, but they have not bothered to reply.

[Patricia G.]

Did you check this page?
http://www.imsidesign.com/Support/Overview/TurboFLOORPLANSupport/tabid/515/Default.aspx
I'd suggest to call them

[thebrian]

When you run the installation, right click on the application icon and choose "Run as Administrator" to run the install