TFP Pro2016 installed on new machine, activation successful, won't open

[JCBrown]

Hi,

I just installed TFP2016Pro on my new computer, W10 Pro. I get to the activation screen, put in the activation code, it says it is now fully activated, ok, then nothing. If I open it again, I get the same message to put in the activation code...and repeat, hoping for a different outcome. I rebooted, same result.

Anyone have a solution?

Computer:
Processor: Intel i7-10700K, RAM: 32 GB, Graphics card: NVidia Geforce RTX3060

Thanks,
John

[Patricia G.]

Hi there,

I'd recommend that you contact tech support (https://www.imsidesign.com/technical-support/turbofloorplan-support) so they can check the issues in your new computer (software and hardware), OS settings, etc. as well as your system, limitations, etc. They are the experts for these problems.

Hope this helps.

[JCBrown]

Will do. Thank you Patricia.

John

[Patricia G.]

Hi John,

You're welcome! 

[JCBrown]

In case anyone else has this problem, it helps to look at the Support part on the Turbofloorplan web site. Here is the answer and it worked fine:

If FloorPlan is repeatedly asking you to activate and does not start-up, you should be able resolve the issue with the following steps:

First, go to the program icon on your desktop and right-click on it.
Then, from the popup menu, click on 'Run as Administrator'.
When prompted, click to accept changes.
You will then activate again.
You should now be able to run the program.

[Patricia G.]

Thank you for sharing this!