Difficulty opening TFP PRO V2022

[JOD]

Hi Pat,

Recently when I try to open TFP PRO V2022 program, the Windows "hour-glass" spins but then disappears and the program does not open.  THis happens with or without any other programs open.  I have to restart the computer and the TFP program will then open.  Any ideas or should I contact the IMSI tech department?

As always, thanks for any help you can offer.

Jeff O'Donnell

[Patricia G.]

Hi Jeff,

Sounds like a problem in your computer or perhaps FP is not fully closing.
Workaround: Try to use the Task Manager to quit the program.

To solve the problem: I can't access your computer so I'd suggest that you check this issue with tech support.

Hope this helps.

[JOD]

Thanks Pat.  Will close the program from now on using the Task Manager rather than just clicking on the "
X" in the upper right corner of the program.  I thought the program closed all of the open files (after saving any open files, of course) when the "X" was clicked on.

Jeff O'Donnell

[Patricia G.]

Hi Jeff,

Will close the program from now on using the Task Manager rather than just clicking on the "X" in the upper right corner of the program.  I thought the program closed all of the open files (after saving any open files, of course) when the "X" was clicked on.

This is not what I meant.

To close the program, the best option is => File => Close. Yes, at this point, the program closes all the files.
But, if you try to reopen the program and it doesn't open, then open the task manager and check if there are other FP instances that didn't close => if so, close them.
As I mentioned, this is only a workaround so you don't need to restart your computer => in order to solve the problem, please contact Tech Support.

Hope this helps.