Question about the download verison of Turbo floorplan Home and Interior pro

[bamafann]

I bought the downloaded verison of Turbo floorplan home and interior pro and after I downloaded the program and went through everything, loading the files etc. it showed the box where you type in the lic. key that was emailed to you. I typed in the 16 digit lic. key and nothing happens, the "next" box down below does not open up so you can click on it to continue. I have double and triple checked the number to make sure it is right and still nothing. Is there something I'm missing? I close all running programs when installing the floor plan software and I just can't figure out what I'm doing wrong. I'm also running windows vista. Thanks for any help with this.

[Allan Chesney]

You have probably tried this but could it be you have a O instead of an zero or something like that or a one instead of an I or vice-versa.  Alternatively IMSI Design do have a phone number on their website for installation issues, if that is practical where you live.

Allan

[bamafann]

Thanks for the reply Allan. I have tried changing the number 0 with the leltter O and it did the same thing. I did order a backup copy on cd, so maybe when that gets here I can use that if I don't figure this out and hopefully it will work. Thanks

[Allan Chesney]

Stick with it, there have been very few of these sort of issues with this version so it should all work out OK.

Allan

[bamafann]

I appreciate the help, I went back started over and downloaded it again and it worked fine. 

[Allan Chesney]

Sounds as though the first download was corrupted in some way.  Happened to me with some software I downloaded on the weekend.  Seemed fine but came up with a corruption message half way through the installation.  Downloaded it again and it was fine.

Have fun with TFP - it is fascinating to use.

Allan